BMC

Doug's Bio
Doug Mueller is a Corporate Architect at BMC responsible for helping drive the architecture and direction of the BSM, Service Support, and Atrium initiatives. He joined BMC in 2002 as part of the acquisition of Remedy where he was a co-founder.

Tuesday, 11:15 – 12:15
Session ID:  ATR1 – 101
Auditorio VI 

The Action Request System used by many different pieces within the organization as a common foundation technology. This talk will look at how AR System is one of the key components of the Atrium technologies and why it is used by and continues to be included in new solutions. We will also explore BMC's commitment to using the AR System as the foundation of BSM applications and as the platform for application extension and building other supporting applications within the customer environment.

Please check back for slides from this session.

Tuesday, 15:30 – 16:30
Session ID:  SD – 103
Auditorio VIII

An introduction to the concepts underlying the BMC Service Request Management product, this discussion will explore the service catalogue, self-service, and request management capabilities and the potential benefits for your organization. A demonstration of the product from both the end user and catalogue manager perspectives will be included.

Please check back for slides from this session.

Thursday,  12:00 – 13:00
Session ID:  ATR1 – 303
Auditorio VI

Many companies are finding that one production server is not enough for their corporate applications which are powered by AR System. Reasons include: increased volume of usage and increased need for a secure failover environment for mission critical applications. BMC Remedy AR System 7.0 fully supports implementation in a multi-server environment where load balancing and high availability are required. This topic will cover how to install, configure, and license your server group or failover environment.

Please check back for slides from this session.